Chris "Tofer" Nesbitt

ISP Engineer (Inside Plant Engineer), Charter Communications

01/2021 – Present | North Alabama

• Designed, implemented, and troubleshot telecommunications Headend and Hub networks, including coaxial, Ethernet, and fiber optic infrastructure, to ensure reliable delivery of high-quality video, internet, and telephony services to the outside plant demarcation point.
• Collaborated with cross-functional teams and departments (e.g., engineering, operations, construction, and field support) to diagnose complex issues, execute root cause analysis, and meet project deadlines for network enhancements and resolutions.
• Managed end-to-end projects for installations, upgrades, and technology migrations within Headend and Hub sites, adapting to evolving technologies while maintaining network performance, scalability, and compliance.
• Maintained and supported critical infrastructure in Headend facilities, including equipment configuration, preventive maintenance, signal quality assurance, power/cooling systems, and documentation to minimize downtime and support revenue-generating services.

Advanced Lead Field Technician / Network Maintenance Technician, Charter Communications

09/2009 – 2020 | Gardendale/Cullman, AL

• Performed advanced troubleshooting, diagnosis, and resolution of Charter Spectrum Television (video), Internet (broadband), and Telephony (voice) services for residential and commercial customers, ensuring high-quality, reliable performance and minimal service disruptions.
• Maintained and repaired coaxial mainline and fiber optic cable infrastructure, including splicing, testing, and restoration to uphold network integrity and signal quality.
• Coordinated cross-departmentally with dispatch, engineering, construction, and customer service teams to efficiently resolve complex impairments and outages.
• Served as Safety Committee Chairperson, leading initiatives to promote workplace safety protocols, compliance, and risk mitigation for field operations.
• Trained and mentored junior technicians and team members, fostering skill development, best practices, and successful performance in high-pressure environments.
• Communicated effectively with colleagues to prioritize and execute repairs, minimizing customer impact and achieving rapid restoration of services.

Advanced Technical Diploma, Mortimer Jordan High School

Class of 2002 | Morris, AL